Book Your Call

MY ACHIEVEMENTS

Client Portfolio

In my profession, I have had the privilege of supporting leading companies across diverse sectors, helping them achieve their digital transformation goals, optimize performance, and foster new collaborative dynamics.

In these assignments, I have worked with companies of all sizes—from multinational corporations to SMEs—in a variety of sectors, including B2C, B2B, B2B2C, and B2G.

These projects highlight my expertise and versatility in addressing complex challenges and leading ambitious transformations, always prioritizing client satisfaction, innovation, and sustainable impact. They consistently deliver innovative solutions, streamlined processes, and measurable business outcomes. Below is a selection of my key collaborations :

Projects Delivered

Digital Transformation

  • Defined an AI strategy and identified use cases to optimize operational efficiency for a manufacturing client.

  • Conducted benchmarking and scoped the deployment of a Voice Recognition solution for a B2B mobility audio player.

  • Implemented COPILOT for Microsoft 365 (POC to industrialization) for the Executive Management of a healthcare provider.

  • Defined the launch strategy for an AI-based personalized recommendation solution for the U.S. market for a petcare company.

  • Designed a new bike-sharing mobile application for a Mobility provider, as Product Manager.

  • Conducted a 360° audit of the Bynder digital solution (Data Asset Management) to define a 2-year evolution roadmap for a Marketplace.

  • Defined an e-commerce strategy and assisted in selecting tools for search and online merchandising for a luxury goods company.

Program Management & Change Management

  • Structured and managed a €2.9 million innovation and transformation program for a player in the energy sector.

  • Managed a portfolio of cross-functional projects for an agricultural cooperative’s IT transformation.

  • Led a €5 million international transformation program for corporate clients of a banking institution.

  • Managed the international deployment of MS Dynamics ERP for a B2B pharmaceutical distributor.

Customer Experience (CX) & Employee Experience (EX)

  • Defined the omnichannel customer experience strategy for a retailer, leveraging AI-driven insights.

  • Launched an omnichannel and multilingual customer service in EMEA for a luxury brand (Maison) as Customer Care Director.

  • Led the transformation of the customer experience and quality department for a luxury hospitality brand, as Director of Customer Experience.

  • Proposed a customer service reorganization strategy for 460 stores of a major retail chain.

  • Optimized omnichannel experiences for a retailer by enhancing both in-store and online interactions for a seamless, personalized customer journey.

  • Rolled out a Voice of Customer (VoC) program internationally to accelerate the D2C strategy for a petcare company.

  • Scoped the international deployment of MS Dynamics CRM across 20 countries for a B2B flooring company.

Master Plans

  • Defined a Logistics Master Plan to improve operational and logistical efficiency for a postal service provider.

  • Defined an IT Master Plan for a food industry client.

Digitalization & Process Automation

  • Mapped processes and optimized sales workflows for SAP ERP implementation in the cosmetics sector.

  • Managed the transition as Operations Director in a consulting firm to streamline staffing request management and meet client needs.
Let's discuss your ambitions and how I can support your next big transformation. Book a meeting now

Testimonials

What my clients say about me

"What sets Issaad apart is her balance between a strategic approach and flawless tactical execution. During our collaboration on a digital transformation program in our sector, she guided our team with a clear vision and engaged each member in implementing the solutions. What made the difference was her ability to turn complex processes into tangible opportunities. Her impact was not limited to process efficiency; she also fostered a sense of trust and collaboration, strengthening our corporate culture."
MLODirector of Innovation and Transformation
Energy sector
"What I appreciate most about Issaad is her ability to navigate complex environments and deliver real value. On our digital transformation project, she implemented an effective strategy while gaining the trust of our team, which was sometimes resistant to change. Her ability to combine technical expertise with human management allowed our organization to overcome sector challenges while involving everyone in the transformation process."
JMAMarketing Director
Luxury sector
"Issaad has a unique ability to identify tailored solutions while staying deeply grounded in the reality of the business. During a project to accelerate our transition to agility, she redefined our structure while respecting our core values. Her innovative approach addressed the complex challenges of our sector while motivating the teams to adopt agile practices. What impressed me most was her ability to understand and guide people through profound and necessary changes."
SBUChief Transformation Officer
Banking sector
"Issaad’s ability to navigate complex projects while understanding both business challenges and technical processes was essential for the success of our project. What I particularly appreciate is her way of combining leadership, listening, and pragmatism. She never hesitates to challenge preconceived ideas constructively, leading teams to concrete solutions. Thanks to her, we achieved our goals and improved the performance of our teams."
LDOChief Operating Officer
Retail sector
"Issaad expertly led the deployment of our CRM tool across the EMEA region without disrupting our daily operations. She has the ability to maintain a broad strategic vision while paying attention to daily developments. She helped us improve our operational efficiency and strengthen the collaboration between our business and technical teams."
MTADirector of CRM EMEA
Industry sector
"Working with Issaad has been a rewarding experience. She successfully developed a clear, tailored roadmap for transforming our digital customer journey while fostering a constructive working dynamic within the team. Her ability to quickly integrate into the company culture and make everyone feel at ease contributed to creating a serene, productive work environment. This enabled us to mobilize the teams effectively and ensure the success of the project."
CDADigital Director
Retail sector
"I had the pleasure of working with Issaad on a work process optimization project. Her methodology and attention to detail allowed us to significantly reduce our operational costs. Thanks to her, we not only optimized our processes, but we also saw a real cultural shift, with full adoption of the new practices."
AMIDirector of Operations
Industry sector
"Working with Issaad transformed our approach to innovation. She led several co-creation workshops that helped our team step out of its comfort zone and think differently. Her work style, combining structure and creativity, generated innovative ideas while ensuring alignment with our strategic goals."
SLCustomer Experience Manager
Automotive sector
"Issaad led several training sessions and collaborative workshops for our organization, and her approach was particularly appreciated. Her clear and structured teaching style, combined with great patience, ensured that each participant felt comfortable, regardless of their initial level. She takes the time to ensure that everyone understands the key concepts and can apply them concretely in their professional environment. During the workshops, she encouraged participation and guided discussions to arrive at co-constructed solutions aligned with our challenges."
MREHead of HR Development
Retail sector
" I have worked closely with Issaad, and I highly recommend her for both her technical expertise and her ability to create a positive work dynamic. For example, during a large transformation project, she successfully simplified complex challenges, enabling the team to focus on actionable solutions. Her empathetic and pragmatic approach fosters an environment where everyone feels heard and valued. Issaad’s positivity and leadership style consistently motivate teams and drive results. »
ABUPartner
Consulting sector

Contact Issaad

Ready to turn your ambitions into success? Let’s discuss your project.
Every company faces unique challenges and has distinct goals.

Contact me now to discuss your objectives and create a personalized action plan together.

Resources

Legal

Working Languages

Contact

  • contact@newheightswithisa.com
  • 123 456 7890
  • Linkedin Link
  • International Availability

Copyright 2025 © All rights Reserved.